At UAE Mobile Connection, we strive to provide the highest quality information and services. This Refund Policy outlines our procedures regarding refunds for any premium services or digital products we may offer.
Please read this policy carefully to understand your rights and our responsibilities regarding refunds.
1. Satisfaction Guarantee
UAE Mobile Connection offers a 100% satisfaction guarantee on all our premium services and digital products. If you're not completely satisfied with the quality or content of any paid service, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: If our digital products or services fail to meet the described specifications or functionality
- Technical Problems: If you experience technical issues that prevent you from accessing or using our premium content or services
- Double Charging: If you were charged multiple times for the same service
- Unauthorized Purchases: If charges were made without your consent
- General Dissatisfaction: If you are unhappy with a premium service for any reasonable cause
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for one-time digital products or services
- 7 days of the billing date for subscription-based services
Refund requests made outside these timeframes will be evaluated on a case-by-case basis.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@uaemobileconnection.com, by phone at +442153430476, or through the Contact form on our website.
- Provide Order Details: Include your order or transaction number, the date of purchase, and the specific service or product for which you're requesting a refund.
- Explain the Reason: Clearly state why you're seeking a refund, providing any relevant details about your experience.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Processing
Once approved, refunds will be processed as follows:
- Refunds will be issued using the same payment method used for the original purchase
- Processing time typically takes 5-7 business days, though your financial institution may require additional time to reflect the credit on your account
- You will receive an email confirmation when your refund has been processed
6. Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have been fully delivered and completed
- Digital products that have been downloaded or accessed in full
- Subscription services after the refund timeframe has expired
- Services canceled after the refund eligibility period
However, we evaluate each situation individually and may make exceptions based on the specific circumstances.
7. Subscription Cancellations
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting customer service
- Cancellations will take effect at the end of your current billing cycle
- No partial refunds will be issued for unused portions of your current billing cycle unless otherwise specified in this policy
- You will continue to have access to the subscription services until the end of your current billing period
8. Special Circumstances
We understand that exceptional situations may arise. If you experience any of the following, please contact us immediately:
- Fraudulent charges or unauthorized purchases
- Technical failures preventing access to paid content
- Service disruptions or extended downtime
We will work with you to resolve these issues promptly and may extend the refund eligibility period in such cases.
9. Changes to this Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Contact Us
If you have any questions about our Refund Policy, please contact us:
UAE Mobile Connection
802 Grace Points North
Duncan AL1 1SZ
United Kingdom
Phone: +442153430476
Email: support@uaemobileconnection.com
